Refund policy

Please note that we are unable to provide post-sales support on purchases from another retailer. If you have purchased an item from one of our stockists, please reach out to them to find out about their retail warranty and returns policies.

 

Refund and Returns

Your satisfaction is our first priority at SFIDA. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 30 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

SFIDA does not issue refund/exchange on SALE/CLEARANCE items, this includes promotions and temporary discounts. All SALE/CLEARANCE items purchased are Final Sale and are not valid for a return, this includes change of mind.

Returns Process

To return an item, please send it to:

PO Box 166, Moreland VIC 3058

And also include the following information:

• Your Order number if known (appears on the top of the confirmation email)
• Your name and address
• A description of the item you are returning
• Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.