Shipping & Returns
Our shipping rates are as follows: Free Shipping within Australia
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: firstname.lastname@example.org
All orders are shipped through Registered Australia Post and must be signed for upon delivery with in Australia. If you're not home when the products are delivered, a card will be left to collect your product from your local post office. You will find information about the post office location on the card left by the courier. We are unable to leave parcels at the delivery address if they have not been signed for.
Refund and Returns
Your satisfaction is our first priority at Sfida. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 14 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
To return an item, please send it to:
PO Box 4225, Footscray West VIC 3012
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.